[vc_row][vc_column][vc_column_text]Few people could remember a day without their smart phones. Coverage can make or break a date night, a job opportunity, or any important life event. Verizon is one of the biggest providers of wireless coverage but, unfortunately, the wireless provider has had a questionable history of keeping its promises to customers of providing consistent, affordable coverage. Early last November, the popular wireless carrier Verizon admitted to, and began investigating, massive data charges on customer accounts that sometimes amounted to thousands of dollars. Verizon spokespeople indicated that they are following up with each user who contacts them to look over data use and clarify the charges. The story, however, goes back much further. Teresa Dixon Murray of the Plain Dealer broke the story of unexplained surges in customer bills. Verizon’s billing statements were sometimes double or triple the amount of previous bills—some customers were charged tens of thousands of dollars…